TERMS & CONDITIONS

Trading name: Volcanic Beings

Responsible person: [[TO BE COMPLETED: name of the person responsible for the activity]]

Legal name / company name: [[TO BE COMPLETED: legal name or company name]]

Tax ID (NIF/NIPC): [[TO BE COMPLETED: NIF or NIPC]]

Address: [[TO BE COMPLETED: professional address or registered office]]

Email: [[TO BE COMPLETED: email address]]

Phone: [[TO BE COMPLETED: phone number]]

RNAAT registration (if applicable): [[TO BE COMPLETED: RNAAT number, if applicable]]

Insurance: [[TO BE COMPLETED: mandatory insurance information, if applicable]]

These Terms and Conditions ("Terms") govern access to this website, requests for bookings, confirmed bookings, participation in Volcanic Beings experiences, and the relationship between the client and the entity responsible for Volcanic Beings.

The description, price, date, time, language, and conditions presented at the time of booking form part of the conditions applicable to that specific experience.

The client should read these Terms before making a booking.

Acceptance of these Terms occurs when the client submits a booking, confirms a booking, makes a payment, or participates in an experience.

Submitting a booking request does not, by itself, guarantee confirmation.

The client must have the legal capacity to enter into this agreement, or must act through their legal representative.

Volcanic Beings offers rural experiences related to the farm, the natural surroundings, the animals, and the local way of life.

The details of each experience are those presented on the corresponding page or during the booking process.

[[TO BE COMPLETED: duration of the Mandarina experience]]

[[TO BE COMPLETED: duration of the Bondade experience]]

[[TO BE COMPLETED: duration of the Jéssica experience]]

[[TO BE COMPLETED: location and meeting point]]

[[TO BE COMPLETED: services included and not included]]

To make a booking, the client chooses an experience; selects an available date and time; indicates the number of participants; chooses between a shared or private visit; selects Portuguese or English as the language of the experience; provides the required personal details; and accepts these Terms and the Privacy Policy.

[[TO BE COMPLETED: indicate whether the booking is confirmed immediately, after payment, or after manual confirmation]]

[[TO BE COMPLETED: indicate which email, message, or document constitutes confirmation of the booking]]

A request that is still pending should not be considered a confirmed booking.

Bookings can only be made with a minimum of 12 hours notice before the start time of the experience.

It is not possible to book a time slot when less than 12 hours remain before its start.

Only the days and time slots shown as available in the calendar can be selected.

Volcanic Beings may block days or time slots when it is not available to carry out visits.

Time slots may become unavailable once the maximum capacity is reached.

Private time slots become unavailable to other clients once confirmed.

This minimum notice period is separate from, and should not be confused with, the cancellation policy described below.

A shared visit is subject to the availability shown, to a maximum capacity of 7 participants per time slot, and to the normal filling of places by different bookings.

Available places are reduced as bookings are made.

Once 7 participants have been reached, the time slot no longer accepts new bookings.

[[TO BE COMPLETED: indicate whether a minimum number of participants is required for a shared visit to take place]]

[[TO BE COMPLETED: shared visit prices and any age-based pricing]]

In a private visit, the time slot is reserved exclusively for the group that made the booking.

Once a private visit is confirmed, the time slot automatically becomes unavailable for other bookings.

The maximum capacity of 7 participants continues to apply, unless different information is confirmed in the future.

The following minimum values apply regardless of the number of participants, up to the maximum allowed:

Mandarina: €140
Bondade: €210
Jéssica: €280

Additional services, participants beyond the maximum, or special requests may only be accepted subject to prior confirmation.

The applicable prices are those shown before the booking is completed.

The total price is communicated before the booking is confirmed.

Prices are presented in euros.

[[TO BE COMPLETED: indicate whether prices include VAT at the applicable legal rate]]

[[TO BE COMPLETED: information required to issue an invoice]]

[[TO BE COMPLETED: rules applicable to promotions, codes, and vouchers]]

The payment details and the total amount are presented before the booking is completed.

[[TO BE COMPLETED: accepted payment methods]]

[[TO BE COMPLETED: indicate whether payment is made in full or through a deposit]]

[[TO BE COMPLETED: point at which payment is charged]]

[[TO BE COMPLETED: payment deadline]]

[[TO BE COMPLETED: consequence of non-payment]]

[[TO BE COMPLETED: payment processor, if applicable]]

The cancellation, rescheduling, and refund policy presented and accepted at the time of booking applies to that booking.

[[TO BE COMPLETED: deadline for free cancellation]]

[[TO BE COMPLETED: rescheduling conditions]]

[[TO BE COMPLETED: refund conditions]]

[[TO BE COMPLETED: rules for late cancellations]]

[[TO BE COMPLETED: rules for private visits]]

[[TO BE COMPLETED: how to request a cancellation or rescheduling]]

[[TO BE COMPLETED: refund processing time and method]]

Participants should arrive with sufficient time before the indicated location.

[[TO BE COMPLETED: consequence of not showing up]]

[[TO BE COMPLETED: maximum tolerance for delays]]

[[TO BE COMPLETED: indicate whether a delay reduces the duration of the experience]]

[[TO BE COMPLETED: indicate whether the experience can start without delayed participants]]

Volcanic Beings may cancel, interrupt, reschedule, or adapt an experience for reasons related to weather conditions, safety, the health or welfare of the animals, unforeseen unavailability, site conditions, force majeure, or other circumstances that prevent the experience from being carried out safely.

[[TO BE COMPLETED: indicate whether the client may choose between rescheduling and a refund]]

[[TO BE COMPLETED: timeframe for returning amounts paid in case of cancellation by Volcanic Beings]]

[[TO BE COMPLETED: how cancellations are communicated]]

The experiences are leisure services associated with a specific date or period of performance. In these circumstances, the general statutory withdrawal period may not apply, without prejudice to the consumer's mandatory legal rights and the cancellation policy communicated at the time of booking.

[[TO BE COMPLETED: minimum age to participate]]

[[TO BE COMPLETED: age up to which adult supervision is required]]

[[TO BE COMPLETED: indicate whether infants count towards capacity]]

[[TO BE COMPLETED: prices for children, if applicable]]

Minors remain under the responsibility of the accompanying adult at all times.

The rural environment may involve uneven terrain, contact with nature, proximity to animals, variable weather conditions, and possible accessibility limitations.

[[TO BE COMPLETED: accessibility conditions of the space]]

[[TO BE COMPLETED: relevant mobility limitations]]

[[TO BE COMPLETED: recommendations for pregnant visitors, or visitors with allergies or medical conditions]]

[[TO BE COMPLETED: how to communicate specific needs before the visit]]

Volcanic Beings does not state that the experience is accessible without prior confirmation.

Participants must follow the instructions of the team, remain within authorised areas, treat the animals with respect, not feed animals without authorisation, not touch or approach the animals when this is not authorised, avoid running, shouting, or behaving in ways that may frighten the animals, wear suitable clothing and footwear, and inform the team of any relevant situation.

Volcanic Beings may interrupt the participation of anyone who places at risk the animals, other visitors, the team, the participant themselves, or the normal running of the experience.

Nothing in this clause excludes liability that cannot be excluded under applicable law.

The following conduct is prohibited: mistreatment or provocation of animals; entering restricted areas; deliberate failure to follow instructions; dangerous behaviour; damage to the premises or equipment; participation under the effect of alcohol or substances that compromise safety; and serious disruption of the experience.

In serious situations, the participant may be asked to leave the experience, without prejudice to the applicable commercial policy and the participant's legal rights.

This is a rural experience, and visitors should wear suitable clothing and footwear.

[[TO BE COMPLETED: specific clothing and footwear recommendations]]

[[TO BE COMPLETED: conditions under which the visit is maintained or cancelled due to weather]]

[[TO BE COMPLETED: possibility of changes to the route or duration]]

Visitors are responsible for their personal belongings during the experience.

Volcanic Beings recommends taking reasonable care of personal items throughout the visit, without prejudice to any liability that cannot be legally excluded.

Visitors may take images for personal use, unless indicated otherwise, provided this does not disturb the animals, other visitors, or the experience.

Professional equipment or commercial sessions may require prior authorisation.

[[TO BE COMPLETED: policy applicable to photographs and videos taken by Volcanic Beings]]

[[TO BE COMPLETED: how image consent is collected]]

[[TO BE COMPLETED: rules for commercial or professional filming]]

Volcanic Beings adopts reasonable measures to carry out its experiences safely.

Participants must follow the instructions given by the team.

The rural environment and interaction with animals may involve natural, foreseeable risks.

Volcanic Beings is not liable for consequences caused by failure to follow instructions, reckless behaviour, or false information provided by the participant.

Nothing in these Terms excludes liability that cannot be legally excluded.

Events beyond the reasonable control of Volcanic Beings may occur, including severe weather phenomena, natural disasters, transport disruptions, failures of essential services, decisions by public authorities, health-related situations, and events affecting safety, the premises, or the animals.

[[TO BE COMPLETED: applicable commercial consequences in force majeure situations]]

Complaints may be submitted to [[TO BE COMPLETED: email for complaints]].

Volcanic Beings is committed to reviewing every complaint received.

[[TO BE COMPLETED: link to the Electronic Complaints Book]]

[[TO BE COMPLETED: competent alternative dispute resolution entity]]

[[TO BE COMPLETED: website of the dispute resolution entity]]

The data collected during the booking process is processed in accordance with our Privacy Policy.

This website uses cookies and similar technologies as described in our Cookie Policy.

The content, photographs, texts, logos, graphic elements, visual identity, and materials on this website may not be copied, reproduced, or used commercially without authorisation, except where permitted by law.

Credits and third-party rights are preserved and must be respected.

This website may contain links to external services, such as Instagram and Google Maps.

These services have their own terms and privacy policies, which are not controlled by Volcanic Beings.

These Terms may be updated from time to time.

The version applicable to a booking is the version communicated or available at the time that booking is confirmed, without prejudice to changes required by law.

Last updated: 4 August 2026.

These Terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rules that may apply.

Any dispute will be handled through the legally competent channels, including any applicable alternative dispute resolution mechanisms.

Volcanic Beings

Responsible person: [[TO BE COMPLETED: name of the person responsible for the activity]]

Legal entity: [[TO BE COMPLETED: legal name or company name]]

Address: [[TO BE COMPLETED: professional address or registered office]]

Email: [[TO BE COMPLETED: email address]]

Phone: [[TO BE COMPLETED: phone number]]